Return & Refund Policy

Effective Date: June 20, 2026

At Lufta, we take immense pride in the quality and authenticity of our premium Indian desserts. Because our business revolves around providing fresh, perishable goods for catering events, our return and refund policies are structured to ensure food safety and accommodate our advance preparation requirements.

1. Returns

Due to strict health, safety, and hygiene regulations regarding perishable food items, Lufta cannot accept returns. Once our desserts have been delivered to your event venue and accepted by you or your designated representative, all sales are final. We cannot accept the return of any unconsumed desserts after your event concludes.

2. Event Cancellations & Refunds

We understand that event plans can change. Because our desserts require significant advance ingredient procurement and preparation, refunds for event cancellations are strictly governed by the timeframe of your notice:

• We only provide a full refund of your advance payment if the cancellation is officially requested at least 5 days prior to the scheduled event date.
• Cancellations made less than 5 days before the event are strictly non-refundable, as the preparation process for your specific order will have already commenced.

3. Quality Concerns & Disputes

Our goal is absolute perfection for your special occasion. If you believe there is a severe issue with the quality or accuracy of your order upon delivery, you must:

• Notify our delivery team immediately upon receipt and inspection of the goods.
• If the issue is discovered shortly after setup, you must contact our Customer Help team on the exact day of the event with photographic evidence.

Any claims for partial or full refunds related to product quality will be reviewed on a case-by-case basis. Approved refunds in such exceptional scenarios are issued at the sole discretion of Lufta's management team.

4. Refund Processing Time

If a refund is approved (either due to a timely cancellation or a quality dispute), the funds will be credited back to your original method of payment. Please allow 5 to 7 business days for the transaction to reflect in your account, depending on your bank's processing times.

5. Contact Us

For any questions regarding cancellations, quality disputes, or this policy, please reach out to us immediately:

• Customer Help: hello@lufta.in
• Business Queries: business@lufta.in
• Phone: +91 8714084105