Terms and Conditions

Effective Date: June 20, 2025

Thank you for accessing/shopping at lufta.in. This site is owned by Lufta Sweets (hereinafter referred to as “Lufta”). By accessing or shopping on this site, you indicate your unconditional acceptance of these terms and conditions. We reserve the right, in our sole discretion, to update or revise these terms and conditions. Continued use of the site following any changes constitutes your acceptance of those updates.

At Lufta, we strive to offer a smooth, safe, and satisfying online shopping experience. All products and information displayed on lufta.in represent an invitation to offer. Lufta reserves the right to accept or reject your offer. Your order constitutes your “offer”, and acceptance is subject to the terms below.

1. Eligibility to Use Our Site

Use of the site is available only to those who can legally enter into contracts under applicable law. If you are under 18 years of age or otherwise incompetent to contract under the Indian Contract Act, 1872, you may not use this site. Lufta reserves the right to terminate access if these criteria are not met.

2. Membership

While you can shop as a guest on Lufta, you may also choose to register for easier access. You agree to provide accurate and up-to-date information during registration. Lufta reserves the right to cancel your account at any time without notice if terms are violated.

3. Electronic Communications

By visiting lufta.in or communicating with us electronically, you consent to receive communications from us electronically. This includes emails and messages related to your orders, support, or updates.

4. Reviews, Feedback, and Submissions

All reviews, comments, suggestions, and submissions offered to Lufta (collectively called “Comments”) become the sole property of Lufta. You agree that we may use, display, publish, or edit these comments in any manner without compensation. You must ensure your comments do not violate any third-party rights or laws. Lufta may remove or edit comments as needed.

5. Product Information and Accuracy

We make every effort to ensure product information and prices are correct. However, typographical or pricing errors may occur. Lufta reserves the right to update product details or cancel orders affected by incorrect information or pricing, unless already dispatched.

6. Order Confirmation

After placing your order, you will receive a confirmation email. This confirmation does not guarantee product availability. If we are unable to fulfill your order, you will be notified and refunded if payment was already made.

7. Refunds and Replacements

We do not offer refunds as our products are perishable. Replacements are provided if the product is damaged or expired at the time of delivery. Customers must share an unboxing video as proof. You can read more on our Refund and Return Policy.

8. Shipping and Delivery

Lufta currently provides doorstep delivery across Kerala. Delivery is available for both regular and event-based orders. For more details, please visit our Shipping Policy.

9. Intellectual Property

All content on lufta.in — including logos, images, and text — is the property of Lufta Sweets and protected by intellectual property laws. Unauthorized use of this content is prohibited.

10. Limitation of Liability

Lufta will not be responsible for any indirect or incidental damages related to the use of our website or products. Our liability is limited to the order value in such cases.

11. Changes to Terms

We may update our Terms and Conditions from time to time. Any changes will be effective immediately upon posting on this page with a revised date.

12. Contact Us

If you have questions regarding our Terms and Conditions, please visit our Support Page for assistance.